WhatsApp & Outbound Email Channels

BYOC Channels

Configure dedicated WhatsApp Business API credentials, custom branded SMTP relay, and automated guest journey triggers.

WhatsApp Business API

Meta Cloud API, Twilio, or Wati

WhatsApp Gateway Provider

Phone Number ID(Meta API)

WABA Account ID(Optional)

Permanent Access Token / API Key Encrypted At Rest

Sender WhatsApp Phone Number

Test Live WhatsApp Verification Dispatch

Custom Branded Outbound Email

Dedicated SMTP, SendGrid, or AWS SES

Sender Name (Brand)

From Email Address

SMTP Host Server

Port & TLS

SMTP Username

SMTP Password Encrypted

Reply-To Address (Concierge / Front Desk)

Test Live Branded Email Dispatch

Automated Guest Journey Triggers Matrix

Real-time multi-channel events triggered automatically upon PMS state changes

5 Auto Triggers Active

Booking Confirmed

Instant WhatsApp & Email with booking ID, check-in voucher, and QR code upon payment.

⚡ WhatsApp • 📧 Email

Pre-Arrival / 24h Reminder

Directions, digital check-in web link, and concierge airport transfer options sent 24 hours prior.

⚡ WhatsApp • 📧 Email

Room Ready Alert

Dispatched the exact moment Housekeeping marks room "Clean & Inspected" for early arrivals.

⚡ WhatsApp Instant Ping

Checkout Folio & GST Tax Invoice

Itemized PDF invoice, GST breakdown, and receipt sent as soon as guest settles balance at front desk.

⚡ WhatsApp PDF • 📧 Branded Email

Post-Stay Review & NPS Invite

Automated TripAdvisor / Google Review invite dispatched 2 hours after guest departure.

⚡ WhatsApp + Direct Rating Link

Live Multi-Channel Message Preview

See exactly how guests will experience messages on WhatsApp & Email

Grand Luxury Palace✓

Official Business Account

12:30 PM

✨ Reservation Confirmed at Grand Luxury Palace!

Dear Aarav Sharma,

Thank you for choosing Grand Luxury Palace. Your booking #BK-2026-8891 is confirmed.

🗓 Check-in: 25 Oct 2026 (14:00)

🗓 Check-out: 28 Oct 2026 (11:00)

🛏 Unit: Ocean View Villa #304

💳 Total: ₹42,500 (Paid in Full)

Click below to view your digital key & contactless registration card.

Delivered ✓✓

From: <concierge@hotel.com>

Subject: Booking Confirmation - undefined (#BK-2026-8891)

FlasHMS LUXURY HOTELINVOICE & GUEST FOLIO

Dear Aarav Sharma,

We are thrilled to confirm your luxury stay reservation with us. All special accommodation requests have been noted by our concierge team.

Booking Ref: #BK-2026-8891

Total Amount: ₹42,500

Check-in: 25 Oct 2026

Check-out: 28 Oct 2026

Delivered via Custom Property SMTP: smtp.hotel.com100% Branded